Frequently Asked Questions

If you are serious about growing your business, yes. The right agency helps you save time, avoid costly mistakes and bring in results aligned with your goals.

At C i Marketing, we go beyond short term fixes. We build long term, strategic foundations that actually move your business forward. Think of us as your marketing partner, not just a service provider.

We’re relationship-driven marketers who genuinely care. We get to know you, your team, your goals and your challenges.

All of our services are delivered by our in-house team, ensuring strategic alignment, consistency and collaboration. You are not dealing with an ‘account manager’, you work directly with the person or people who are actually doing your marketing work!

We focus on honest communication, high quality work and support that feels personal, not transactional.

Expect real conversations, creative thinking, collaboration and accountability.

We are not here to impress you with jargon, we are here to understand your business, guide you clearly and deliver marketing that feels aligned and produces results. You’ll never be treated as just another client.

We offer:
• Strategy and planning
• Branding and design
• Website design and content
• Social media and campaign management
• Photography and videography
• Coaching and mentoring

You do not need everything. You just need what supports your goals. That is why we take the time to understand your business and tailor our support to what will make the biggest difference.

Absolutely. Many clients handle parts of their marketing in-house.

We provide strategy, guidance and a clear direction so your efforts actually lead somewhere. If you want to build confidence or learn new skills, we also offer coaching to support you as you grow.

Our strongest experience is in tourism, hospitality, events and construction. These sectors benefit from marketing that builds trust, communicates value clearly and showcases experiences and services with clarity and confidence.

We support service based businesses around the world that want a strategic, well structured approach to marketing and a team that understands how to turn brand strengths into meaningful results.

Book a call, send us a message or request a Discovery Session.

We’ll listen first, guide second, and outline a plan that fits where you’re at now and where you want to go next.

Yes, we do. AI helps us work smarter and faster, but it never replaces our team, our creativity or our strategy.

AI supports repetitive tasks like analytics, reporting or initial ideation, so our people can focus on high value work: creative thinking, big picture strategy and meaningful brand storytelling.

Everything you receive is started, reviewed, refined and crafted by humans. We use AI as an accelerator, not a substitute—so you get the best of both technology and thoughtful, human-led marketing.

Our payment terms vary by service and project type. You can find the full details in our Terms and Conditions.

If you have questions about payment schedules for your specific project, we are always happy to walk you through it during quoting.

Our workflow is designed for smooth, remote collaboration. We use video calls for meetings, shared documents for planning, and clear timelines so you always know what is happening next. Most of our work; strategy, content creation, design and consulting, is delivered seamlessly online.

An added benefit for many international clients is cost. Because of the exchange rate from NZD, our services are often more affordable than hiring a comparable agency in the US, UK or Europe, while still delivering the same high quality strategic and creative work.

Surprisingly, time zones often work in our clients’ favour. Because we are based in New Zealand, we are ahead of most major time zones including North America, the UK and Europe. That means you can finish your day, send us what you need, and often wake up to progress already made.

We schedule meetings at times that suit you, and we use clear communication, shared documents and consistent check-ins to keep everything running smoothly no matter where you are in the world.

Yes. Understanding your market is a core part of our work. We support clients across many service based industries, so learning about different audiences and buying behaviors is something we do every day.

The foundations of good marketing are universal. Clear messaging, strong positioning and an understanding of how people make decisions apply in every location. For anything specific to your region, we research your audience, competitors and industry so the work feels relevant and well informed.

We also have trusted connections and advisors around the world who we can call on for insight when it is helpful. Even if we are not based where you are, you can expect marketing that fits your market and your goals.

You have three options:

1. We can travel to you for larger or specialised projects.

2. We can source and manage a trusted local photographer or videographer through our hand-picked global network.

3. We can coach you or your team to capture the content yourselves, then handle all editing and post-production.

You are never limited by geography.

All international projects are currently invoiced in USD. If you work in a different currency, the exchange rate will be handled at the time of payment. Payments are made securely online through Stripe using a credit or debit card, and you will receive a receipt for your records.

Many of our international clients also find that the exchange rate makes our pricing very competitive compared to hiring a similar agency in their own country.